Learn more about FitDeck Mobile by reading the following Frequently Asked Questions

1. How do I get a password to Sign In?
   Go here: http://beta.fitdeckmobile.com and submit your email address.
   
   
2. How do I install FitDeck Mobile on my BlackBerry?
   Follow the step by step instructions here to install FitDeck Mobile on BlackBerry.
   
   Then follow the step by step instructions here to Launch FitDeck Mobile and Login.
   
   
   
3. How do I upgrade to FitDeck Mobile 2.0 on my BlackBerry?
   Upgrade by clicking here to download the latest version of FitDeck Mobile.
   
   You'll need a password to login once you run the app. To get the password go here:
   beta.fitdeckmobile.com (making sure to use the same email address you used to purchase)
   
   For step by step instructions please see our tutorial
   
   
   
4. How do I get FitDeck Mobile on my phone or mobile device?
   Simply use our mobile device selection wizard and follow the download instructions to get a free trial version of FitDeck Mobile running on your device.
   
   


5. How do I get a new keycode to unlock FitDeck Mobile?
   For BlackBerry users, our recommendation is to upgrade by downloading the latest version of FitDeck Mobile.
   
   If you would rather stick with FitDeck Mobile Bodyweight 1.0, send us a message and we'll give you a fresh keycode. 
   
   
   
6. I'm stuck on the "Information Loading..." screen. How do I get by?
   Please try exiting the app and re-starting. This may help "wake up" the app so that it downloads all the content. If this doesn't work, I recommend re-booting your device by removing the battery and trying again.
   
   Also try connecting to WiFi after exiting the app. Then try restarting the app.
   
   You can also try clearing all data from within the app by following these steps:
   1- Launch FitDeck Mobile, 2- Press the BB menu button, 3- Select About, 4- Press the BB menu button, 5- Select Clear ALL Data, 6- Select Clear ALL Data to confirm, 7- Re-boot your device and start the app again
   
   If these steps don't work, you will need to fully delete all installed FitDeck apps and re-install.
   
   If you still experience problems, send us an email message with the following information:
   - Any error messages that you see
   - Your BB model
   - Your operator/service provider
   - Your BB OS version (by going into Options->About and giving the number that starts with "v" - ie, "v4.5xxx")
   
   
   
7. What is FitDeck Mobile?
   FitDeck Mobile is an application that runs on your mobile device and guides you through a unique physical fitness routine. It is comprised of various cards which contain instructions for exercises that you can do without any weights or special equipment (so you can do it anywhere!). FitDeck Mobile gives you a comprehensive set of exercises for the entire body, with each slide categorized into one of four body regions - Upper Body, Lower Body, Middle Body, or Full Body. You can arrange the cards in order or shuffle them to get a unique, random workout. Get FitDeck Mobile on your mobile device and give it a shot - it's free to try!



8. Will FitDeck Mobile work on my phone or mobile device?
   FitDeck Mobile currently runs on the Java (j2me) platform and works on most phones and mobile devices. To find out if it will work on your mobile, simply use our mobile device selection wizard and follow the instructions to try it for free.



9. Is there a Money-Back Guarantee?
   Yes. We want you to have a great experience with FitDeck Mobile and all products from mobileXware. If, upon paying to unlock your product, you are dissatisfied for any reason, please let us know within 90 days and we will correct the problem to your satisfaction and/or refund your payment made to mobileXware. Please note there is a demo version of the FitDeck Mobile software available free of charge, so we do encourage you to make sure the product works on your device before buying.



10. How else can FitDeck Mobile help me stay in shape?
    Here are creative ways to stay motivated and incorporate FitDeck Mobile into your daily routine:
    1. Interval Training: Perform a series of FitDeck Mobile exercises alternately with a cross-training exercise (e.g., lap around the track, FitDeck Mobile exercise, lap around the track, FitDeck Mobile exercise, and so on).
    2. Coffee Break: Take a quick break from the desk and rattle off 2 or 3 FitDeck Mobile exercises. You'll feel reinvigorated and there's no need to change into workout clothes. Best of all, over the course of a week you'll have done a complete bonus workout.
    3. 8 Before Bed: Were you so busy you had to forgo your workout today? Motivate and do 8 FitDeck Mobile exercises before you hit the sack. In less than 10 minutes you'll shake off the day's stress and put those feelings of guilt to rest as well.
    4. Group Training: Are you a teacher, manager, coach, or anyone else who oversees a group activity? Mix things up by leading them through a short FitDeck Mobile workout of 10 slides or so and get your folks motivated.
    5. Workout Reminder: FitDeck Mobile lives on your mobile and you live by your mobile. Use your calendar feature to schedule workouts during the week - when the alarm sounds you already have your workout right at hand.
    6. Ideas of your own: Do you have other creative ways that you incorporate FitDeck Mobile into your life? Please share them with us and we'll make you famous.
11. How do I determine the model of my mobile?
    Most devices will have a manufacturer name or logo and a model number on the external casing, but these days they're getting smaller and harder to find. If you don't see it there, try these other options:
    1. Look at your screen immediately after you turn it on. Often times the information will be provided there as it powers up.
    2. Look on the back of your mobile or nearby where the device serial number is located (sometimes it's beneath the battery cover and/or battery).
    3. If it's a mobile phone you have, you should be able to get this information from your service provider by calling their customer service number or accessing your phone service account online.
    4. Check on the packaging and/or user manual for information on your device.
12. What is a Card (Verification) Code?
    A Card Verification Code, or CVC, is a number that provides extra security to credit and debit card holders, in case an unauthorized person gets a hold of your account number. CVCs are one way to make sure someone has the actual card in his or her possession.
    The CVC on American Express cards is four digits, and is located on the front of the card, on the right side. Discover, MasterCard, and Visa use three-digit CVCs, which are listed on the back of the card. The CVC is the last three digits of the number that appears on your signature bar.